The expertise hub for understanding and anticipating retail

Orisha Commerce appoints Mathias Leveque as CTPO to accelerate product convergence, AI and its unified commerce ambition in Europe.

Transactions, sales index, conversion rate: 12 commercial KPIs to track to analyze performance and customer satisfaction.

Real-time data, cloud, OMS, AI: how to read the Gartner Market Guide POS 2025 to modernize your unified commerce platform.

Merchandising, internal search, cross-selling: how AI optimizes your e-commerce, your conversion and your average basket.

How collective intelligence goes beyond the limits of individual behavior to deliver predictive product discovery and relevant recommendations.

Connected channels, journey continuity, up-to-date data: the complete guide to build an effective, loyalty-driving omnichannel strategy.

Orisha Commerce x OpinionWay study: AI and social media are reshaping Gen Z's purchasing journeys in France and Spain.

The POS is becoming the heart of unified commerce in the AI era. Insights from Gartner's 2025 Market Guide for mid-sized retailers.

Tweakwise, a product discovery and searchandising platform: optimize on-site search, category pages and recommendations to convert better.

The WAF, a pillar of payment security in omnichannel retail: protect transactional flows without degrading the customer experience.

Inaccurate inventory, disorganized backroom, missed orders: the real causes of stockouts in store and how to reduce product unavailability.

Online stock unavailable in store? Discover what truly sets unified commerce apart from omnichannel, from multichannel to the seamless experience.

Mobile integration, the new standard for seamless commerce: syncing apps and data for a frictionless purchasing journey, from cart to payment.

Shoppable video and live commerce: how the scroll economy turns attention into impulse buying among France's retail giants.

Customer knowledge, programs and omnichannel journeys: the loyalty tools that bring your customers back and boost profitability.

Customer knowledge in retail: which data to leverage and which strategies to personalize the experience and grow your sales.

Orisha Commerce unveils Scout, its cross-functional AI natively integrated into business software to help retailers and e-merchants decide faster.

Checkout queues drive away 8 in 10 customers: how mobility solutions streamline payment and the shopping experience.

Sell-through rate and stock turnover: two KPIs to reduce storage costs and finely manage your stock. Formulas and strategies.

Launching second-hand in store: business model, organization, unified IT architecture and profitability management for a scalable offering.

Omnichannel sales: syncing stock across every channel and choosing the right software to ensure availability and a solid experience.

Sports retail: which customer data to collect and which strategies to enrich the experience, build loyalty and boost your sales.

Mandatory e-invoicing from 2026: understanding the reform, the B2B and e-reporting obligations, and their impact on major retail brands.

Inventory check: mastering stockouts and overstock with the right counting methods to make your data and margins reliable.

Queues, ski rental, in-store mobility: why a mobile skiman solution is a source of profitability for your mountain store.

Store, e-commerce, click-and-collect: building a phygital omnichannel journey to stay in touch with customers and drive traffic back to the store.

Which KPIs to track in retail? The key metrics to measure sales, performance and trends and steer your stores' profitability.

In-store sales advisor: the hard and soft skills to look for to spot the ideal profile and make them a real performance driver.

Interview with Amal Mohsen: how Fastbot, Fastmag's voice assistant, removes customer pain points and refocuses support on added value.

Chatbots and callbots automate up to 85% of simple requests. Their value depends on connecting to the CRM, POS, OMS and unified customer data.

Web-to-store: 7 levers to bring customers back into store through a mastered digital acquisition and a unified commerce strategy.

From merchant to service platform: building a profitable marketplace in the marketplace-first era, through the Shein case.

mPOS, SoftPOS and Tap-to-Pay: an integration guide to multiply checkout points and streamline journeys across the network.

Orisha earns the Great Place To Work 2025 certification in Spain and the Netherlands: 86% of employees praise an excellent workplace.

Gamification reinvents the customer experience in store and online: game mechanics, lasting engagement and clienteling within an omnichannel strategy.

How a well-chosen POS boosts conversion and basket: mPOS, SoftPOS, real-time stock, unified promotions and the checklist to choose it.

Unifying processes for more sustainable commerce: a single foundation, real-time data and recommerce reduce the environmental and social footprint of retail.

Unified commerce personalizes loyalty programs across all channels to maximize engagement at every stage of the shopping journey.

Omnichannel second-hand: how recommerce redefines purchasing journeys and opens new growth opportunities for brands.

How an OMS revolutionizes stock and order management: click and collect, ship-from-store, endless aisle for commerce without stockouts.

Orisha Commerce warns of a rise in fraud impersonating its brand: fake sites and fake support calls. The golden rules to protect yourself.

Margin rate or markup rate? Formulas, examples and differences to steer your profitability and set a coherent pricing policy.

Clienteling equips sales associates with unified data to personalize every interaction and build lasting customer relationships.

In store, personalization becomes strategic: unified data, tailored advice and real-time tracking reinvent the 2025 shopping journey.

Orisha Commerce's Openbravo POS recognized for the 2nd year in Gartner's Market Guide for AI-driven unified commerce platforms.

Digitalisation, omnichannel, unified data, clienteling: the strategic levers to optimise customer relations and build lasting loyalty in 2025.

Interview with Ludovic Genest: how APIs ease the integration of recommerce into retail IT systems and accelerate unified commerce.

Technical guide: connecting buyback, resale and workshop to unified commerce via APIs and real-time events, without overhauling the IT system.

Personalised follow-up, customer data, CRM: what clienteling is and how it supports a unified commerce strategy in retail.

The unified customer view centralizes all touchpoints to anticipate needs in retail. Methods, tools and real-world cases for 2025.

EU Regulation 2016/425, Sports Code, CE marking: the obligations and standards every sports protective equipment rental company must meet in 2025.

Transactions, behaviors, average basket: how to collect and leverage data in a specialist store to boost sales and experience.

Self-checkout (SCO): rethinking the in-store payment journey to gain fluidity, optimize costs and modernize the brand.

Hyper-personalization and real-time data: how AI and a unified customer view create a new customer experience in omnichannel retail.

Second-hand fashion and accessories: how centralized stock management turns recommerce into a growth driver for brands. Kiabi case.

Generative AI transforms unified commerce: smart search, real-time recommendations and predictive models with measurable ROI.

Financial, logistics, relational: 2025 retail KPIs drive sales, customers and stores. Building a truly unified dashboard.

Break-even point and profitability threshold: formulas, worked examples and differences to know when your business becomes profitable.

Sport 2000, Decathlon, Nike: 6 examples of successful customer experiences in sports retail in 2025 and the keys to rolling them out in your network.

Chatbots in an omnichannel strategy: benefits, limits and optimization levers for customer service, purchasing and the in-store experience.

Managing merchandise stock without weighing down your balance sheet: accounting impact, optimal level and strategies for profit and cash flow.

With 50% of journeys now hybrid, real-time stock management becomes a competitive edge: fewer stockouts, overstocks and losses avoided.

Reducing time-to-market in retail: agile methods, cross-team collaboration and data to launch a product faster without sacrificing quality.

Mobility, product catalog, checkout: 3 benefits of the sales associate tablet connected to the POS to enrich the in-store experience.

Cross-selling based on customer and product data: identifying opportunities, personalizing offers and increasing sales performance.

Securing payments in omnichannel retail: vulnerabilities, encryption and checkout best practices for unified commerce.

Logistics automation in unified commerce: a WMS that orchestrates stock, shipments and order prioritization for reliable deliveries.

Orisha appoints Jessica Ifker Delpirou as CEO of Orisha Commerce to consolidate its European positioning in unified commerce.

How cloud technologies support unified commerce: operational agility, channel integration and unified management of customer data.

Hyperpersonalization: turn data, AI and automation into an asset for customer engagement and loyalty in unified commerce.

Safety stock, average stock, turnover rate: 9 essential formulas to manage your stock well and ensure the availability of your products.

Database, merchandising theater, digital communication: 5 concrete commercial actions to boost your store's revenue.

ReCommerce reinvents the product-customer bond in home and DIY retailers: resale, repair and second-hand as sustainable levers.

Poorly distributed, products cause stockouts and overstocks. Dynamic stock allocation adjusts distribution in real time for greater profitability.

Diversifying payment methods in 2025: card, mobile, wallet, biometrics and Open Banking at the service of a smooth, secure customer experience.

Loyalty tools: how unified commerce centralizes data and personalizes programs to strengthen customer engagement.

From spreadsheet to OMS: consolidating supply data to better anticipate needs and strengthen the supply chain.

The unified supply chain: tools and methods to connect every link on a single platform and turn logistics into a performance lever.

Choosing your checkout solution: the criteria for a customer-centric unified POS system, from self-checkout to multi-currency payments.

Digital transformation of retail: reinventing commerce around the customer experience, the role of data and the unified commerce strategy.

E-commerce logistics: optimizing order management, speeding up deliveries, reducing costs and simplifying returns through shared stock.

Unified CRM software: connecting every touchpoint around a 360° customer view to improve engagement and sales for retail brands.

The right unified commerce KPIs: omnichannel conversion rate, combined average basket, product availability to steer commercial performance.

Orisha Commerce rolls out its Openbravo mobile checkout solution in over 300 Decathlon stores in France, extending 10 years of collaboration.

Workshop management software: optimizing parts stock, structuring repairs and improving customer satisfaction in retail. Rolcar case.

The B2Me model pushes brands to hyper-personalize products and experiences. Data and unified commerce become key to staying competitive.

AI analyzes data in real time to personalize the retail journey and turn loyalty into a lever for lasting value.

Unified retail data centralizes sales, stock and customers for a 360° view, sharper decisions and real-time performance analysis.

Resale and rental extend the life of garments and reshape the textile industry toward a circular model driven by ReCommerce.

With 17% of sales returned, reverse logistics becomes strategic. An OMS drives returns and stock in real time at the customer's service.

Unified data offers a global view of retail to manage stock and sales with precision, prevent stockouts and make better decisions.

Integrating online and in-store payments in unified commerce streamlines checkout, from click to till, and boosts loyalty.

Capturing an over-solicited customer requires smooth, personalized omnichannel engagement. 2025 unified commerce trends and best practices.

Trade-in, repair, resale: circular commerce creates new services around the product lifecycle and builds lasting customer loyalty.

Order online, pick up in store: click-and-collect streamlines the journey, cuts logistics costs and enriches the customer experience.

Unified commerce centralizes data for real-time stock management across all channels: fewer stockouts, more visibility.

AI transforms e-merchandising: real-time analysis, relevant recommendations and tailored products to boost e-commerce sales.

Centralizing customer data transforms retail decision-making: fine segmentation, greater personalization and data-driven growth.

APIs and connectors ensure interoperability between accounting, logistics and unified commerce tools for smooth, secure integration.

Unified commerce makes hyper-personalized marketing possible at scale, consistent across all channels, to maximize conversions.