Founded in 1895, Metal Supermarkets has become the world's largest small-quantity metal supplier, boasting over 90 stores and 800,000 customers across the United States, Canada, and the United Kingdom. Known for its exceptional customer service and value-added offerings, the company sought an agile and scalable cloud solution to support its sales and growth across its franchise network in four countries.
Business Integration in the Cloud
As Metal Supermarkets expanded across four countries, managing its pricing system, services, and cost control became increasingly challenging without real-time visibility and detailed analysis. To boost operational efficiency and profitability, the company needed a flexible retail solution that could be tailored to its specific requirements and provide actionable, real-time insights.
We required a robust tool that we could tailor to provide our network with top-notch benchmarking and performance analysis, helping our franchisees deliver exceptional customer service. Orisha Commerce gave us that and more.
Stephen Schober, President and CEO of Metal Supermarkets
A 50% Increase in Revenue
Orisha Commerce Commerce Cloud provides Metal Supermarkets with a cutting-edge platform that seamlessly integrates sales, accounting and finance, purchasing, and CRM management data. Additionally, it supports sophisticated cost management and addresses unique business needs in areas such as inventory management and procurement.
Since implementing Orisha Commerce, Metal Supermarkets has enhanced its operational control and sales profitability, providing better service to its franchisees and boosting network revenue by over 50%.
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