Scout AI
AI that simplifies your teams' work and optimises your customers' journey
Rooted in your retail businesses, from digital merchandising to customer support, Scout AI works both behind the scenes and at the forefront of your commercial operations.
Our conviction
At Orisha, we didn't add AI to our products to follow a trend. We build it to meet concrete needs in your businesses: a repetitive daily task, a decision to make faster, a journey to smooth out.
Scout AI replaces no one: it frees up time and attention for what really matters, customer relationships, sales and field expertise.
Use cases
What it changes in practice
Here are five ways Scout already makes everyday life easier for your teams and your customers:
Scout automatically generates and completes the descriptions and attributes of your product listings, for richer catalogues without tying up your teams on manual data entry.
Scout decodes the intent behind each search, beyond the simple keyword, to suggest the most relevant products and guide your customers towards the purchase that will delight them.
Scout analyses photos and documents to automatically extract the useful data and integrate it into your systems.
Scout answers your teams' questions in real time on how to use our solutions: valuable support to speed up onboarding for new joiners and avoid everyday blockers.
Scout takes over from our teams to answer all your questions and requests by phone, at any hour and in every language.
Measured results
Figures from the field, not from a lab.
digital conversion rate
faster customer registration process
days per month for our team, reinvested in the roadmap
The most striking thing, seen from the inside, is the speed at which our non-technical teams at Orisha Commerce took ownership of AI. Within a few months, Scout AI went beyond its purely technical scope to settle in everywhere: in sales, in support, right through to recruitment.
The next step is to rethink our processes around AI rather than adding it on top. In concrete terms: spotting a product anomaly before it affects the customer experience, detecting and decoding new retail trends, prioritising our roadmap better.
This calls for AI champions in every business area, able both to think through and to build these new agentic workflows.
Your next milestone starts here.